Answers to your questions

General Questions

 

 CAN I MAKE CHANGES AFTER PLACING AN ORDER?

↪  You have 24 hours after placing your order to make any changes.To make changes to your order you must send an email  to siramacreations@gmail.com (it is important that you include the order number) 

 DO YOU OFFER EXCHANGES AND/OR RETURNS?

↪ DOES NOT accept changes, cancellations or returns. All items are made to order. But, if you have any questions or problems, contact us.

 WHAT IS THE PROCESSING TIME?

↪  Please allow 5 to 10 days to process your order. (Pre-orders are estimated at 2-3 weeks, could be shorter or longer depending on availability.) All orders are made to order and I work on them myself.

 

PAYMENTS 

 WHAT FORM OF PAYMENT DO YOU ACCEPT?

↪ We accept American Express, Visa, MasterCard, Discover, Diners Club, PayPal, and Shop Pay

 WHEN AND HOW WILL I SEE THE CHARGE ON MY CARD?

↪ Your card is charged right when you complete the order. You will see the position identified as “SP SIRAMA CREATIONS”

 IS IT SAFE TO USE MY CARD ON YOUR WEBSITE?

↪ Our payment system is 100% secure. We NEVER collect your card information.

 

SHIPPING

 WHAT IS YOUR SHIPPING POLICY?

↪ To read our shipping policy, please go to the bottom of our page.

WHAT ARE THE DELIVERY TIMES?

↪ Delivery time excludes processing time. Shipping is via USPS: First Class and can take anywhere from 2 days to 2 weeks. A tracking number for your package will always be emailed to you. Remember that the time it takes USPS is not in our hands.

DO THEY MAKE INTERNATIONAL SHIPMENTS?

↪ We currently ship to the following countries ⇓⇓

  • Usa 
  • Puerto Rico
  • Argentina
  • Bolivia
  • Brasil
  • Canadá
  • Chile
  • Colombia
  • Costa Rica
  • Ecuador
  • El Salvador
  • España
  • Guatemala
  • Honduras
  • México
  • Nicaragua
  • Panamá
  • Paraguay
  • Perú
  • República Dominicana 
HOW CAN I TRACK MY ORDER?

↪ We will email you shipping confirmation with your tracking number as soon as  your order ships.

MY ORDER HAS NOT ARRIVED YET, WHAT DO I DO?

↪ If you have exceeded the estimated shipping times since placing your order, please email us your order number to siramacreations@gmail.com and we will begin checking as soon as possible.


 WHAT DO I DO IF MY PACKAGE IS RETURNED FOR AN INCOMPLETE  ADDRESS?

↪ Please email us at siramacreations@gmail.com.com with your order number, we can resend immediately after the shipping charges have been paid. If the address error is the customer's responsibility, the customer should pay the shipping fee.

 WHAT DO I DO IF MY PACKAGES HAVE NOT BEEN MOVED FOR A WHILE?

↪ According to the USPS, we must wait 30 days for domestic orders before filing a claim for a lost package. Send us an email if you have not seen any movement on the order within this time period and we can resend it.


 DO YOU NEED HELP WITH AN ORDER? LETS CHAT.
↪ Email us at siramacreations@gmail.com